Monday, August 07, 2006

I killed AOL

I didn't mean to. I only dropped my long-time subscription to the service because I had moved up to DSL.

And I had been planning to do it for some time, but never got around to it. Inertia is a powerful force.

Then I read a story about one guy's experience in trying to drop his AOL service. He was on the phone for something like 30 minutes. He was so miffed he put the whole exchange online. It was a PR nightmare.

When I read that, I figured I had found the perfect day to cancel my service. Can't you just imagine the customer service meetings, the memos, the e-mails that were flying around the offices when that story hit?

- Michael K.

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